SECTION 1 - What personal information we collect
We collect personal information you provide to us directly, such as when you:
- Place an order on our website
- Create an account
- Subscribe to our newsletter
- Sign up to receive SMS updates
- Contact us by email, phone, or through our contact form
- Respond to surveys or promotions
This may include your name, email address, phone number, billing and shipping addresses, payment details, and information about the products you order.
We also collect some information automatically when you visit our website, such as your browser type, IP address, device type, and browsing behavior. This helps us improve your experience and understand how our website is used.
SECTION 2 - CONSENT
We use the information we collect to:
- Process and fulfil your orders
- Communicate with you about your orders, shipping, or customer service requests
- Send you marketing communications by email or SMS (only if you’ve opted in)
- Personalize your shopping experience
- Improve our website, products, and services
- Comply with legal and regulatory obligations
Marketing communications
If you choose to subscribe, we may send you updates and promotional messages via email and/or SMS.
- You can unsubscribe from email marketing at any time by clicking the “unsubscribe” link in any email.
- You can opt out of SMS marketing by replying “STOP” to any message we send.
- Message and data rates may apply. Frequency may vary depending on your interactions with us.
We will only send SMS communications if you have explicitly provided your mobile number and consented to receive messages from us.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
For more insight, you may also want to read Shopify’s Terms of Service
(https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
We use cookies and similar technologies to improve your browsing experience, analyse website traffic, and personalise content. You can control how cookies are used through your browser settings.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. However, no data transmission over the internet can be guaranteed to be 100% secure.
QUESTIONS AND CONTACT INFORMATION
You have the right to:
- Access and update your personal information
- Request that we delete your personal information (subject to legal obligations)
- Opt out of marketing communications at any time
- Lodge a complaint if you believe your privacy has been breached
To make a request, please contact us using the details below:
Email: info@scb.com.au